Frequently Asked Questions (FAQ) • Don's Country Woodshop

Frequently Asked Questions

1. What type of payment methods do you accept?
We offer our Customers several convenient payment options.
We accept most major credit cards including MasterCard, Visa, Discover and American Express.
We also accept PayPal for your convenience.

2. How do I know you received my online order?
You will receive confirmation from us by email as soon as your order is received, and again the day your order is shipped. Our shipping confirmations include tracking numbers with quick links to UPS, for online tracking.

3. How can I send you my logo, image, design or artwork?
Once you commit to purchasing one of our products, email us with a camera-ready version of your logo (in GIF, TIFF, PDF, or EPS formats). One of our sales associates will respond to indicate we have received the file. But if you have issues, you can call us (1-815-331-8086) to confirm receipt.

4. Can I cancel or change my order?
Once completed and placed, your personalized order is immediately sent to our production facility with orders often personalized and shipped typically within 7 to 10 days. Understandably, cancellations or changes to personalized orders can be immediately changed if you call us within an hour of creating your order.

Otherwise, orders cannot be changed or cancelled once you have completed and placed your order. Completion of your order confirms and acknowledges that you have reviewed and verified the accuracy of your entire order before it was submitted. Please Note: Don’s Country Woodshop also reserves the right to cancel your order at its discretion should the order be deemed inappropriate for language, content or material.

5. What if I am not satisfied with my order?
We stand behind the quality of every product we sell. If your order is not 100% free from defects in materials and workmanship, you may return it in new condition and in its original packaging for a prompt exchange for the same item, or immediate full refund. Understandably, personalized items cannot be accepted for return except when there is a quality concern as mentioned above.

We understand that everyone makes mistakes (including us!). Take special care when reviewing your order. Check your spelling, dates and names carefully. In the event that you made an error and need a replacement, we do offer a 30% discount off the original retail price on the replacement to try to help. Of course, if we made the error, we will replace your order free of charge to you. All refunds or exchanges must be requested within 30 days of receipt.

6. What are your Shipping & Handling methods?
Standard Shipping & Handling includes insurance. Orders are shipped M-F via UPS. Orders generally arrive within 3-5 business days AFTER the “Scheduled To Ship Days” listed under your item. The “scheduled to ship days” indicates the number of days we need to produce your personalized order before it is shipped. (Some items are produced in our remote manufacturing facilities and may arrive separately. These items have longer lead times indicated and will not have “express shipping available”).

Express Shipping is available on most items shipping within the contiguous 48 States, and will be displayed on the item page as well as your checkout page as “Express Shipping Available.” If your item is available for Express, you will have the option to upgrade to that production and shipping method at the checkout page. Your order is then produced and personalized ahead of all standard orders and shipped Mon-Fri via your choice of UPS 2-Day Air, UPS Next-Day Air or UPS Saturday Delivery. The Saturday Delivery shipping method is only available on Thursdays with the Express Shipping option. Please allow in-house production time of 1 business day in addition to the actual shipping time. If an Express shipping method is selected, the exact delivery date will be confirmed and provided on our checkout page. Sunday shipping or delivery is not available. If all items on your order are not available for Express, you will receive multiple shipments. However, we bill our customers only one Express or Standard Shipping charge per order regardless of the number of items! Items can not be expressed delivered unless the Express option is listed for that item. (Express Delivery is not available for shipments to Alaska, Hawaii, Puerto Rico, Military Bases and International destinations.)

7. Do You Charge Sales Tax?
All states will have the corresponding state sales tax applied.

8. Do you ship overseas and to P.O. boxes?
Unfortunately, we currently ship only within the United States.

9. Do you have customer service?
Of course! Our friendly and knowledgeable customer services staff is ready to answer your questions please feel free to call us during our office hours: 7am to 5pm (Central Time Zone) Monday through Thursday. 815-331-8086